Refund Policy — PawPack

We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at shoppawpack@gmail.com. Do not send your purchase back without first contacting us — items sent back without prior authorization will not be accepted.

You can always contact us for any return question at shoppawpack@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. Please include a photo of the issue so that we can evaluate it and make it right as quickly as possible.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

We cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION — 14-DAY COOLING OFF PERIOD

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To exercise your right of withdrawal, contact us at shoppawpack@gmail.com. You must send the items back within 14 days of notifying us. Return shipping costs are at your expense unless the item is defective or incorrect. We will refund the standard outbound shipping cost along with the product price.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shoppawpack@gmail.com.